What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Roz was very professional, thorough, knowledgeable and a pleasure to work with. Would recommend them highly.

Susan Black, on Google

Everyone was friendly and professional.

Jay Erickson, on Google

They still not good, need to come back, she tried

Connie Williams, on Google

They are always so helpful. Am willing to take me in-and-in the middle of the day for if there's a emergency. Thank you very much, love them.

Carl Bong, on Google

I'm so glad I chose Willoughby Hearing. Very good experience. I am hearing much better. I especially appreciate the comprehensive follow-up support.

Aquilla W, on Google

Willoughby Hearing provides the very best service. Attentive, caring, and with proven expertise. They've gone above and beyond to ensure I'm getting the most out of my hearing aids, and fine tuning them to meet my needs.

Jeff Mahnke, on Google

Cherie Miller, on Google

PJ Jones, on Google

Jill Relyea, on Google

Office is always clean and inviting. Staff very knowledgeable and personable.

Mark Johansen, on Google

Roz is the best! Friendly, patient, professional, and explains everything in detail. She really wants to help people.

Beth Gravley, on Google

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