What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I first went into Willoughby Hearing because I was unhappy with the hearing aids I had from another place. I met with Roz Sinclair at the Willoughby in Vancouver. Roz listened to my concerns and immediately realized what was wrong with my hearing aids. During the conversation Roz learned that...

Robert Hughes, on Google

Excellent "bedside manner" with customers. I was very anxious about my hearing loss but Roz's warmth and knowledge was very reassuring. By the time I left my appointment I felt relaxed. I would recommend to anyone who has hearing needs to use Willoughby Hearing.

Phyllis Overmon, on Google

It was easy to get to, plenty of parking and everyone was friendly and helpful.

Annie Ernst, on Google

I highly recommend willoughby hearing they changed my life and my wife’s life not having to repeat everything. Excellent staff very professional and have the latest equipment to fit your needs perfectly.

Kevin Haggerty, on Google

As always, great attention and friendly staff.

Charles, on Google

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