What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

Very personable and responsible staff. Roz seems versed in the technology and always available to fine tune as needs change. A #1

Donald Buzzee, on Google

My husband and I both had our hearing tested today. Roz was courteous, friendly, efficient and knowledgeable. She explained what she was doing and what the results meant for our hear. I would highly recommend this office.

Lynn Ruark, on Google

I have been a patient of Willoughby and Roz for several years. She is so awesome, always makes you feel like you are the most important person, never a rush and very professional as well as personable. She had given me the ability to hear and always follow up with...

Patty Hanna, on Google

Dr roz is so great and she got me the perfect hearing aid that suits me. Her customer service is wonderful. She has been my audiologist for years... thank you

Chris Crowe, on Google

Roz is a delight to work with. She is very informative and has fine-tuned my hearing aids to make sure their working at optimum levels. It's good to know I receive care from a highly skilled hearing technician.

Barbara Haluschak, on Google

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