What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Very nice place with really good audiologists. Receptionist is really helpful also. Their hearing aids are very good quality. I had mine tweaked today as they are also to reduce or eliminate the tinnitus I have had for the last 30 years.

Andy McGowan, on Google

I always get great service. Roz is wonderful! She is so knowledgeable and really listens to my concerns.

Barb Boyd, on Google

Dr. Roz has been a hearing aid specialist for a long time and is very knowledgeable and thorough in helping with your hearing aids. She follows you through the entire process to ensure you are comfortable and satisfied. I couldn't recommend her more.

Laurie Sykes, on Google

Very friendly and the place is very clean and well organized. Things are explained very well, regarding the hearing aids. Roz makes sure you are comfortable with the volumes on your hearing aids and with the different settings. Would I refer my family to Roz you bet. I already have.

Sharon Spellman, on Google

I met with Roz and she was fantastic. She upgraded the software in the hearing aid, showed me how to put the hearing aids in, and showed me how to use the software on my iPhone. As a brand new hearing aid user, I appreciated her attention to detail.

alan pordes, on Google

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