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"comment": "Thank you, Gil, for taking the time to leave a review. We appreciate your support!",
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"comment": "Thank you, Peter! We appreciate your kind words and are glad to hear that our team\u2019s dedication and products have made a positive impact on your experience. Your recommendation means a lot to us!",
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"comment": "Thank you, Paula! We're glad to hear that Roz provided you with great service and was able to help with your replacement aid. Your feedback means a lot to us!",
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"comment": "Thank you, Tracy, for your kind words! We're glad to hear you found our service thorough and family-friendly. Your feedback about our clear explanations means a lot to us.",
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"comment": "Thank you, Bernadine! We truly appreciate your kind words about Mary Jo and Roz. It's wonderful to hear that their friendliness and professionalism made such an impact on your experience.",
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"comment": "Thank you, Marcine, for your kind words! We're grateful for your trust over the years and are glad to hear about your positive experiences with our caring staff. Your support means a lot to us!",
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"comment": "Thank you, Bonnie! We're glad to hear you found our service friendly and professional. We appreciate your feedback and are here to help anytime you need.",
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"comment": "Thank you, Sharon! We're glad to hear that you found our team friendly and helpful in explaining your hearing and assisting with your hearing aid selection. Your experience means a lot to us!",
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"comment": "Thank you, Rick, for your feedback! We're glad to hear that we could provide a solution for you. Your satisfaction means a lot to us.",
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"comment": "Thank you, Shannon! We appreciate your kind words about our team, especially Roz. It's wonderful to hear you feel well taken care of.",
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"comment": "Thank you, Charlotte! We truly appreciate your kind words about our staff and the attention you receive. We're grateful to have you as a client and appreciate your recommendations!",
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"comment": "Willoughby's has the most amazing and caring staff. What a pleasure to be a client of theirs. Thank U for all the attention U give me. Do recommend when ever I can. Yours Charlotte!",
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"comment": "That's our goal!!! Thank you so much!!!",
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"comment": "Thank you for your 5 STAR review!",
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"comment": "Thank you for your 5 STAR review!",
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"comment": "We are so glad you've enjoyed your visits to our office. Thank you",
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"comment": "Thank you Dodie for your 5 Star review! We are glad you enjoy our services!",
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"comment": "Thank you for sharing your experience. We are grateful we were able to assist you with hearing needs and make a difference. ",
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"comment": "Thank you for share your experience. It's an honor to be able to assist you with your hearing needs Barb.",
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"comment": "I always get great service. Roz is wonderful! She is so knowledgeable and really listens to my concerns.",
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"comment": "Thank you so much Forrest! We enjoy what we do and are glad it shows.",
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"comment": "Roz and Mary Jo are great. Always friendly, professional and very efficient\nThanks\nForrest",
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"comment": "Thank you for sharing your experience Mike, we love to hear it!",
"updateTime": "2023-09-01T20:12:51.394322Z"
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"comment": "Simply the Best. Roz at the Hazel Dell location will take great care of you",
"createTime": "2023-08-25T18:13:54.479542Z",
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"reviewReply": {
"comment": "Terrific, thank you for the Five Stars! So glad you enjoy the service you receive at Willoughby Hearing!",
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"comment": "Thank you for the wonderful review. We appreciate you and enjoy being of service.",
"updateTime": "2023-08-02T23:31:53.643090Z"
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"comment": "Always provide a great service.",
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"comment": "Thank you for sharing your feedback and for calling our attention to this so we can maintain our highest standards of care. \u201cAre you Hearing As Well as you Should be?\u201d is definitely a part of our hearing care process. Roz will be reaching out to you directly, to address your concerns.",
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"comment": "Roz is always so patient and willing to work with whatever your needs might be.\n\nAlso - MaryJo always seems to work her maject and get you in if you need anything!\nWill recommend Roz to anyone that asks,!!",
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"comment": "We appreciate your review, thank you. We are glad you enjoyed your experience at Willoughby Hearing and our hearing service team.",
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"comment": "They are very nice people. They take their time helping client from A Thru Z.\nThanks for for the only two ladies in the office.",
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"comment": "We are grateful to be of service! We enjoy all of our delightful clients as well, thank you.",
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"comment": "A visit to my local Willoughby Hearing is always delightful, both for the helpful \"tune-up\" services and for the friendly personnel.",
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"comment": "We care a lot about our clients and are so glad you have enjoyed our service all these years! We appreciate you! Thank you",
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"comment": "Great service - I have been to Willoughby Hearing for some 12 years and the service\nand expenses of getting hearing aids has been the BEST - would highly reccomend Willoughby Hearing - none better -",
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"comment": "We are so glad you felt taken care. It's our pleasure to be of assistance to you and your hearing needs.",
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"comment": "Very helpful. Very professional. They gave me loaner hearing aids while mine are being repaired.\ud83d\udc4d",
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"comment": "Thank you so much John. We appreciate you and enjoy being of service.",
"updateTime": "2023-06-16T15:46:17.471255Z"
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"comment": "Thank you Dianne for your kind words. We are so glad we were able to help.",
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"comment": "Great, helpful staff that are knowledgeable and want to help the patient hear as well as possible.",
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"reviewReply": {
"comment": "Thank you for sharing your experience! It was our honor to be of assistance to both you and your wife.",
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"comment": "Amazing experience! Roz really helped us and even offered information to my wife for her tinnitis. The lady that checked us in was also really nice.",
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"comment": "Thank you so much for your review, Molly! We are so glad you enjoyed your experience with us! We appreciate you being a part of Willoughby Hearing.",
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"comment": "What a wonderful place to go! Very helpful and listened to me",
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"reviewReply": {
"comment": "Thank you so much for your kind words. It is our honor to assist you and your family. We are here to help with any hearing needs.",
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"comment": "I had an appointment today 07\/11\/2024. I just can't say enough for this office. Roz makes your app very personalized. I wish all my health care providers were as great as Roz is. It would make my,life so much easier. Trust me, when I say she is the best\nVery friendly and the place is very clean and well organized.\nThings are explained very well regarding the hearing aids.\nRoz makes sure you are comfortable with the volumes on your hearing aids and with the different settings.\nWould I refer my family to Roz, you bet. I already have.\nI need to add my recent visit.\nOne of my hearing aids was not working. I was able to get a same-day appointment. Roz had another provider in the office that day. She was very quick to see the problem. I was in and out within 20 minutes. It's so nice knowing you will get the best service at Willoughby.\nAlso MaryJo at front desk is always smiling and greets you with her bubbling personality.\nThank you for providing such get care and service \u2764\ufe0f",
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"reviewReply": {
"comment": "Thank you so much Charlene, We are so glad you had a wonderful appointment. We are grateful for you.",
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"reviewReply": {
"comment": "We are so glad we are able to make them even better for you! We appreciate you! Thank you",
"updateTime": "2023-05-15T20:46:58.901747Z"
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"comment": "I do appreciate the wonderful help they have given me with my hearing aids and adding Thrive app to make them even better.",
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"displayName": "Earl Freimuth"
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"reviewReply": {
"comment": "Thank you Earl. We are happy to be of service.",
"updateTime": "2023-05-12T15:32:36.689678Z"
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"comment": "Fabulous, thank you for your kind words, we appreciate it. We are grateful to be of service to you and your family, Bruce. It's our pleasure.",
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"comment": "Thank you so much Stephanie, we pleased to be of service and are grateful we made a difference for you. ",
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"comment": "Thank you so much Phil! We are honored to be of service to your mother. We appreciate you both, and look forward assisting her with her hearing needs. ",
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"comment": "The absolute best hearing test ans eval and education appt I have ever had in my life. And saw the Epley Dizziness Chair thx to Roz. I will be trying to get that test. Thank you so much!. Regards\/ Dr. David F. Black, H.C. 2\/2\/23.",
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"comment": "Thank you for your 5-star review!",
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"comment": "Great atmosphere and great service. Roz Sinclair has always given me and my husband great service. I would recommend them to everyone."
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"comment": "I am very happy with the friendly and comfortable atmosphere at this clinic. I can now hear what I have been missing. I love the way I can control noise around me. Thank you Roz for your knowledge and insight and being a kind instructor.",
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"comment": "Thank you for the kind words, Mike! We appreciate your support and are delighted to hear about your positive experience with our products and services and staff. \ud83d\ude0a",
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"comment": "Thank you so much for your review Chuck. ",
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"comment": "Roz taught me what loss of hearing can do to many parts of the body.\nShe is the 1st one that caught that I have an inherited dysfunctional hearing nerve and has addressed it. I can hear and tell where the noise is coming from and not hear in surround sound because each ear picks up sound the other one does not!\nThank you Roz. I hope many others hear about you, you are great!!!\nSharyle Ader"
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"comment": "Thank you for your 5-star review Olga and Ivan, we greatly appreciate it!",
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"comment": "Thank you, Ken! We're so glad to hear that you can hear again and appreciate your kind words.",
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"comment": "Thank you for your review, Cheryl Hayden!",
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"comment": "Wonderful visit at Willoughby Hearing today .Roz is ALWAYS on top of the game. She sure knows her stuff. I Love going there everyone is very friendly and Professional.. Thanks for A Great Hearing day. All better now..\ud83d\ude43\ud83d\ude43\ud83d\udc9c\ud83d\udc9c\ud83d\udc9c\ud83c\udf3b\ud83c\udf3b\ud83c\udf3b\ud83c\udf3b",
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"comment": "Thank you for your 5-Star review, Ruth Ann Hughes!",
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"comment": "Thank you for your review!",
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"comment": "Thank you for your review, Nicole!",
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"comment": "Thank you for your review, Donald!",
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"comment": "Thank you for your review, Deby!",
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"comment": "Thank you for your review and recommendation, Lynn!",
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"comment": "My husband and I both had our hearing tested today. Roz was courteous, friendly, efficient and knowledgeable. She explained what she was doing and what the results meant for our hear. I would highly recommend this office.",
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"comment": "Thank you for your review, Chris!",
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"comment": "Thank you for your review, Corry!",
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"comment": "Thank you for taking the time to leave us a review!",
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"comment": "Roz is wonderful! She goes the extra mile to make sure you are happy.",
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"comment": "Thank you for taking the time to leave us a review!",
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"comment": "Thank you for taking the time to leave us a review! We appreciate the recommendation.",
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"comment": "Roz Sinclair is so wonderful, talented and caring. I am amazed at what they have to offer at Willoughby Hearing Center. My father highly recommended Willoughby after his experiences there, and I can definitely see why!",
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"comment": "High caliber service and experience at the Vancouver office. They offer cutting edge technology that you will want to use every day because it works and most folks can't tell your using anything.",
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"comment": "Kathleen, thank you for taking the time to leave us a positive review!",
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"comment": "I am highly impressed with the high quality of service from the front desk to Roz! Everyone is very helpful, friendly, and knowledgeable about hearing aids. I always feel welcomed and appreciated!",
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"comment": "Roz provided the best service I could have imagined. I don't think I could provide her justice with my review, because I could only give five stars when there should be ten!",
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"comment": "I have had my hearing aids for about 20 months but rarely wore them. I just couldn't seem to get used to the sounds they made. Everything was so...unnatural sounding. I finally decided to give my hearing aids one more chance. After talking to a friend, I decided to try Willoughby hearing.\nRoz immediately made me feel so comfortable. She began with a very thourough hearing exam. Then, on to those hearing aids that I just knew were not going to help. After she adjusted them for me, I tried them on and, WOW!! I can hear! And hear like I know I should have been able to hear all along! I cannot say enough about the wonderful treatment I was given. Roz is amazing! I am so happy with my hearing aids and the new world this has opened. I am so happy I don't want to take these hearing aids out! Give Willoughby Hearing a try. I think you will love them as much as I do.",
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"comment": "Thank you, Feryne!",
"updateTime": "2019-03-25T18:11:54.208469Z"
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"comment": "These are great women. Who care about people. Update: I have been with them for 2 years now and they have been awesome to work with. When I lost wires due to masks they repaired them and now getting replacement.",
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"reviewReply": {
"comment": "Thank you for the kind review! Please let us know if you have any questions or if we can be of further service to you.",
"updateTime": "2019-02-28T19:21:30.110074Z"
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"comment": "Roz is the best hearing technician we have ever had. My husband has a profound hearing loss and she is very thorough in her assessment and fitting of the best hearing aid for his needs. We are very pleased with her service.",
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"comment": "My husband and I have been clients of Willoughby's for several years. Roz has been so good to help us find hearing aids that are comfortable and enhance our hearing. Roz is very knowledgeable about the science of hearing. Roz has modern equipment that allows her to program a hearing aid to the best setting. I recommend Willoughby's on Main Street to everyone who has difficulty hearing.",
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"displayName": "MURIEL BURIFF"
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"reviewReply": {
"comment": "Thank you, Muriel! We are so glad to help.",
"updateTime": "2018-12-20T16:55:34.142280Z"
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"comment": "Willoughby Hearing on Main Street in Vancouver is terrific. Roz cares so much for each patient. I am a patient who can testify that Roz is knowledgeable about helping patients find hearing aids which will work best for them. The equipment is the best and it is interesting to be able to look inside my ear on a television screen. Roz is able to adjust hearing aids to work best in all circumstances for each patient.",
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"displayName": "Bob Doyle"
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"reviewReply": {
"comment": "Thank you, Bob!",
"updateTime": "2018-12-19T17:03:20.206213Z"
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"comment": "Willoughby Hearing and Roz provides excellent service for what they sell. I highly reccommend them.\n\n01\/29\/2020 Roz has continued her excellent customer service. She has gone the extra mile to help me with my hearing.\n\n03\/02\/2023 I am still seeing Roz for my hearing care and will continue to do so. She is still working hard for me.\n\nHowever, I will add that I am a disappointed with my Starkey hearing aids. I have had quite a few problems with them. Roz has had to send them back to the factory several times and they still fail to connect to my iPhone dependably. My wife and I are considering trying a new brand of hearing aid.\n\nUpdate, the microphone in my hearing aid has failed again. This time it will be $300 to replace it. I am now shopping for a more dependable hearing ads.",
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"displayName": "Cyndi Segrin"
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"reviewReply": {
"comment": "Thank you, Cyndi!",
"updateTime": "2018-12-17T16:54:37.337428Z"
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"comment": "They are awesome",
"createTime": "2018-12-17T05:08:26.472370Z",
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"comment": "Thank you, Sunny! We are so happy you are hearing your best!",
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"comment": "We are always very happy with our experience. Roz takes great care. She is always pleasant, never in a hurried state. is patient in explaining how these things work, and is interested in us. We never feel like we are rushed out or that we need to stop asking questions, etc. We are very happy and feel taken care of.\nJoyce Seelhorst",
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"comment": "Thank you Cindy!",
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"comment": "Thank you Darin!",
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"comment": "Very friendly, good service for my Mom and Dad.",
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"comment": "Roz Sinclair is the best audiologist I have ever experienced. She is thorough, thoughtful, and very knowledgeable. I cannot recommend her highly enough.",
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I’m completely satisfied with my experience with this company. They are patient, thorough, have good products, and go the extra mile to help with my hearing needs, Highly recommended.
Peter Soukup, on GoogleRoz was able to obtain a replacement aid for one that was lost! Great service!
Paula Winter, on GoogleVery patient very helpful
Jay Feeney, on GoogleVery therough helpful and family friendly, answer all questions with easily understood explanations.
Tracy Janik, on GoogleMARY JO AND ROSS ARE ABSOLUTELY SO FRIENDLY PROFESSIONAL. 1 TO 10 THEY ARE BEYOND A10
bernadine mittelbach, on GoogleWe would like to let everyone who needs professional care for your hearing needs to immediately contact the exceptional and caring staff at Willoughby Hearing. The caring support staff has cared for us for more than 30 years, and has given us exceptional and very personal care. It is wonderful...
Marcine Mile, on GoogleVery friendly and professional. Quick and easy getting the help I needed and ordering the hearing device. Thanks
Bonnie Mammenga, on GoogleThey have been wonderful 😊.
Pamela Palmer, on GoogleEveryone was very friendly and helpful. Explain about my hearing to me and picking a hearing aid.
Sharon Lanthrip, on GoogleI came in with a problem they provided a solution.
Rick Magistrale, on GoogleWilloughby hearing are the kindest people. I love Roz. She is so knowledgeable and friendly. She goes out her way to make sure you are taken care of.
Shannon Thomas, on Google
